Reference
DID-CS-1
Job Title
Sales & Customer Service
Salary
£23,500 Per Annum
Benefits
+ Exceptional Package + Prospects
Town/City
Didcot
Contract Type
Permanent
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Logistics Customer Service Executive
Min £23.5k + EXCEPTIONAL PACKAGE & PROSPECTS
Mon – Friday
Didcot, Oxfordshire
HYBRID ROLE: Minimum 2 days per week in the office. The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.
Our client is a leading global Non-Food FMCG Distributor who is currently recruiting for a fantastic Customer service exec at their state of the art site in Didcot. This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of their industry.
Summary:
Dealing with all aspects of contact internal and external to the business, including providing first class service to a global customer base.
Responding to e-mails and telephone calls
Processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:
Proactively liaising with both customers and clients to maintain a first class working relationship
Preparing and processing orders/claims received
Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time.
Liaising with, and collaboratively working with, the Operations team and Credit Services team
Working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
IDEAL Candidate:
Proven experience of working in the following roles and or industries: Distribution, Logistics, Customer Service, Telesales, Call Centre.
Provides outstanding service & strong relationships with a personal touch
Solution-focused
Exceptional communication skills
Excellent planning & organisational skills
Experieince of all related IT software packages i.e. MS Office, outlook etc.
Benefits:
33 days annual holiday including Bank Holidays
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Reward programme giving discounts, savings and cash back at numerous retailers
2 Community Days per year
Cycle to Work scheme
Eye care vouchers
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Wide-ranging training library
Development Programmes including Mentoring
Staff Events e.g. Burrito van, Pie van, Ice Cream van, Staff Party
Many employee networks to join
Free onsite parking
Free tea and coffee
Creating an environment of inclusion so everyone can be their true self
This is a fantastic opportunity – we look forward to your application.
