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Ref: AF-SSNLocation: North WestDate: 08/08/2018  send to a friend
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Shift Supervisor (Nights)
Greater Manchester

Our client is a leading UK retailer and part of a larger global retail group and we are delighted to assist them in their search for a Shift Supervisor. The crux of the role is to oversee the effective leadership of their e-commerce team and facilitate the day to day operations of the shift team.  


Reporting into the Shift Manager (and deputising in their absence), you will have full responsibility for the e-com team. The shift operates on a 4on 4off, 18:00-06:30 basis. You will be expected to lead, develop and motivate the operation to achieve site KPIs and objectives.


Key Responsibilities:

  • To be responsible for the night to night control of the workflow and organisation of the team to ensure that the standards of performance, attendance, quality, housekeeping and conduct are met
  • To carry out checks to ensure information has been recorded correctly i.e. K.P.I. report and register etc.
  • To support the induction period for all new employees and to ensure that all staff receive relevant training
  • To investigate all complaints of an operational nature and to provide solutions
  • To ensure that effective handovers are completed across shifts
  • To provide management information based on departmental performance as requested
  • To ensure that the team fully understand the business and departmental objectives
  • To provide on the job support and coaching for team members to enable them to achieve the required standard of performance and behaviours
  • Conduct regular team briefing sessions to deliver company information and to receive feedback from the team
  • To deputise in the absence of the Shift Manager


Candidate Requirements:

         Experience of supervising a team

         Ability to prioritise work efficiently

         Proficiency in WMS and other computer tools

         Able to clearly communicate at all levels, both verbally and written

         Able to problem solve

         Ability to work well under pressure

  • Knowledge of Health and Safety requirements            
  • Resilience and drive to succeed


This is a fantastic opportunity within a highly successful retail group that can offer excellent prospects. We look forward to your application.

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Strive Supply Chain Services Ltd is a limited company registeredin England No 08745109.
Whose registered office address is Strive Supply Chain Services Ltd, 683-693 Wilmslow Road, Didsbury, Manchester, M20 6RE

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